Hi Linda, I’ve been reflecting on the recent activations and customer orders across FNB and RMB Private Bank, and I didn’t want to let the moment pass without acknowledging something important: the team has been exceptional. What I appreciate most is their honesty. They don’t overpromise and that’s exactly why I trust them. When something isn’t possible, they say so. When it is, they deliver with care and precision. That kind of integrity builds real confidence, and it’s the reason I know I can count on them. Even when things go wrong as they inevitably do in any complex environment like ours their response is what sets them apart. A recent delivery hiccup had us on the phone late into a Friday evening, not out of obligation, but out of genuine commitment to getting answers. That kind of ownership isn’t just rare it’s admirable. They understand client experience not as a checklist, but as a mindset. They role model what it means to serve others—with empathy, accountability, and a deep sense of partnership. And they don’t just support the business they support each other. That culture of collaboration is felt in every interaction. It’s a real pleasure working with a team that consistently shows up, speaks candidly, and acts with integrity. I’m genuinely grateful for everything they do to support the Card business. And yes more orders are coming soon because there is so much on the go. Thanks again for your leadership and for every team member! Appreciate you all. Kind regards, Mich

Linda you have amazing people working for you, nothing is ever too much effort they do not know the word NO there is always a solutions. They are friendly eager and always eager to assist tin the best possible way they can.

I would like to say "THANKYOU" for making my buying experience with you guys so pleasurable and enjoyable. Thank you for helping me so diligently whilst placing my order and  for your warmth & kindness whilst helping me track the order and also ensuring that the order was ready for collection on time. If there is one thing that I believe, it is the following: "That we should make people feel that they would want to part with their hard earned cash and spend it at our company" You guys certainly do that

You are a Superstar….thanks for your speedy & excellent assistance and your friendly service… really appreciate it

I would like to compliment Nazlie, she gives exceptional service and always goes that extra mile for me. It is such a pleasure to work with her, although I put her thru tremendous pressure at times she always finds a calm way of sorting things out and meeting deadlines.